Relays

A Relay is an AI teammate in your workspace. You set one up once — its role, how it should work, what it may read and use, and what it needs approval for. Then you hand it jobs, and it hands back deliverables: a report, a saved file, a table row, a sent email, a booked meeting. A Relay can also take on recurring work through routines, such as a weekly briefing or watching an inbox.

A Relay always works on behalf of the person who delegated the work. It reads only what that person can read, and anything consequential — an email, a meeting invite, a change in another tool — is checked first, and waits for a person to approve the exact action when it needs to. See Safety and accountability.

The Relays page

Relays is the first entry on the left rail, drawn as the Relay mascot. A blue dot means there are unread Relay updates. The pane beside it lists every Relay with its status.

At the top of the page, a strip shows Jobs done, 7 days, Hours on jobs, 7 days, Reviews approved, Spent today, and Needs you. Below it, four views:

• Needs you (the default) — everything waiting on a person, filtered by All, Approvals, Questions, or Hand-offs.
• Roster — your Relays by team, the ones Not on a team, and Job threads that show how work was handed from Relay to Relay.
• Health — whether each Relay is Healthy, Needs attention, Failing, Paused, or Idle, with its last and next run, success rate, and spend.
• Governance (workspace admins only) — Emergency pause for every Relay, access requests, guardrails, and the action log.

Each item in Needs you can be handled in place:

• Approval — Approve, Decline (with a reason, so the Relay can do better next time), or Edit, which opens the job.
• Question — Answer in Chat or Open job.
• Stalled hand-off — work passed to another Relay that has not moved for an hour. Open thread to see it, or Resume it if it was paused.

Relay statuses:

Every Relay has a robot avatar with a visor — never a photo or initials — and is always labelled AI Relay, so nobody can mistake it for a person.

Create a Relay

1. Click New Relay.
2. In What should this Relay do?, choose a starting point. There are ready-made roles grouped by area — Ecommerce & D2C, Marketing & agencies, Sales & growth, Customer support, Finance, Banking, trading & compliance, Healthcare clinics, Operations & data, and General — and you can search them. Or choose Start from scratch. A starting point fills in instructions, the data it expects, and suggested routines.
3. Give it a Name, adjust its Look if you like, and click Create and set up.
4. Finish the six-step setup and click Publish.

A draft Relay cannot take work. Once published, a Relay is active; you can Pause it, Resume it, or retire it with Retire Relay under More → Settings. Retiring stops it taking work and stops its routines, but keeps its jobs, versions, and log.

Inside a Relay

Open a Relay to see its header — role, owner, and version — with Edit setup, Pause or Resume, and Assign job. Below are five tabs:

• Work — every job, in lanes. See Work, Live, and Outputs.
• Live — what it is doing right now, its screen, and its tool calls.
• Outputs — everything it has delivered.
• Routines — its recurring work and the skills it uses. See Routines and skills.
• Charter — its role, cadence, autonomy, and rules. See Charter and rules.

More holds Memory, Knowledge, Skills, Equipment, Log, Grants, Evaluations, and Settings.

Chat sits beside the work. The right-hand column is your conversation with the Relay, titled Chat with [Relay], so you can talk to it while you watch its jobs. Collapse shrinks it to a narrow rail with an unread count. On a phone, tap Chat in the header to open it full screen. See Jobs and approvals.

Only the Relay's owner, its steward, or a workspace admin can change a Relay.